Our goal is to offer you the best shipping options, no matter where you live. At Evilkind® we value your patronage and consumer loyalty so offering you the best possible price and fastest, most economical shipping options are our priorities.
A good portion of our products ship directly from California and typically arrive promptly within a 4 to 7 day period. For some products that ship from an international source, the shipping process is outlined more clearly below.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–5 business days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
Worldwide Estimated Shipping Times
|United States||10-30 business days (typically 12-14 days)|
|Canada, Europe||15-30 business days|
|Australia, New Zealand||15-45 business days|
|Mexica, Central America, S. America||20-45 business days|
|Middle East (UAE, Saudi Arabia)||
20-35 business days
A this time, a good portions of our products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s). That said, we've been seeing much quicker shipping times in the recent past. Shipping times are typically dependent on how long customs can take, which can vary from country to country.
For items that ship from our overseas suppliers, there can be delays in tracking information being updated from the time the package enters the USPS facilities overseas to the time they are processed at the USPS facilities in the US. This usually takes between 5-7 days on average, although it can take as long as 8-12 days.
On occasion shipping times can vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days
Rest of World: 60 days
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at firstname.lastname@example.org within 6 hours. However, there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
Evilkind® is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Evilkind® will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
Evilkind® reserves the right to abandon the package(s) and will not be responsible for any refund.